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Speech Village

Leader in highly sophisticated Voicebot Services

Mission

To achieve real CX enhancement by delivering the most advanced Voicebot Services. To eradicate dysfunctional customer interactions that reflect badly on brand value. To develop state of the art omnichannel platforms with built-in analytics that are accessible from anywhere in real time.

Voicebot Solutions

Speech Village, with its proprietary dialogue engine, develops voicebots that handle millions of inbound and outbound calls. It works in complex customer service dialogues with accuracy and speed of prototyping unmatched in the industry. Our voicebot services provide solutions to complex requirements across all verticals.

Performance

Speed of prototyping and our enhanced tools deliver unprecedented performances and automations that enhance customer satisfaction and have a positive impact on KPIs. The high level of automation delivered makes our voicebot services ideal for very large deployment such as First Line Support in Contact Centres.

Mission

To achieve real CX enhancement by delivering the most advanced Voicebot Services. To eradicate dysfunctional customer interactions that reflect badly on brand value. To develop state of the art omnichannel platforms with built-in analytics that are accessible from anywhere in real time.

Voicebot Solutions

Speech Village, with its proprietary dialogue engine, develops voicebots that handle millions of inbound and outbound calls. It works in complex customer service dialogues with accuracy and speed of prototyping unmatched in the industry. Our voicebot services provide solutions to complex requirements across all verticals.

Performance

Speed of prototyping and our enhanced tools deliver unprecedented performances and automation that enhance customer satisfaction and have a positive impact on KPIs. The high level of automation delivered makes our Voicebot Services ideal for very large deployment such as First Line Support in Contact Centres.

Development Process

Our proven track records show that the development time to completion of a project with complex dialogue, is just 120 days. Speech Village engine operates autonomously. The only third party technology used is the cloud “Speech-to-Text and Text-to-Speech” that handles the speech synthesis and recognition. For this task we can use Google, as well as other reliable providers.

Why Speech Village?
Speech Village’s VUI technology is unique and unmatched in terms of naturalness of conversation and accuracy in voice recognition.
Why Speech Village?
Speech Village Voicebots run in the cloud and are available, but not limited to the English, Spanish, Portuguese, Italian, French, German, Dutch and Swedish languages.
Why Speech Village?
Speech Village’s Humanised Voicebots deliver fast and measurable KPI improvements.
Why Speech Village?
Our VB performance has reached 81% automation in complex CS scenarios, improving KPIs and reducing overall Total Cost of Ownership.

Development Process

Our proven track record show that the development time to completion of a project with complex dialogue, is just 120 days. Speech Village engine operates autonomously. The only third party technology used is the cloud “Speech-to-Text and Text-to-Speech” that handles the speech synthesis and recognition. For this task we can use Google, Microsoft, IBM, as well as other reliable providers.

Humanized Voicebots
Speech Village’s VUI technology is unique and unmatched in terms of naturalness of conversation and accuracy in voice recognition.
Multi Languages
Speech Village Voicebots run in the cloud and are available, but not limited to the English, Spanish, Portuguese, Italian, French, German, Dutch and Swedish languages.
KPls Improvements
Speech Village’s Humanised Voicebots deliver fast and measurable KPI improvements.
Performance & Automation
Our VB performance has reached 81% automation in complex CS scenarios, improves KPIs and reduce overall Total Cost of Ownership.
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Speech Village

The new paradigm in the speech recognition industry

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Our Unique Dialog Engine

Our proprietary dialog engine is geared to reach extremely high accuracy levels and very rapid prototyping. Thanks to the dynamic mix of our advanced machine learning engine, coupled with our NLP parser, we are able to extract logical implications and conceptual correlations contained in long sentences. Our proven track records show unparalleled performance in the management of complex dialogues. The development of our own tools is the engine behind our ultra-fast prototyping speed. Our track record demonstrates that Speech Village is the foremost company in the world in creating sophisticated and highly customisable Voicebot Services.

Our Evolution

Speech Village has developed its own flexible platform that performs multimodal dialogues based on speech and text recognition. Our platform integrates a dynamic mix of technologies, techniques and VUI tools we have developed over 20 years.

Analysis & Performance

The ability to plug into other services facilitates the full analysis of the data extracted from a conversation that is then captured and examined at different levels of aggregation. This greatly increases computational storage and transmission capabilities.

Data Protection

Whatever we do, data protection is always uppermost in our minds, and we strictly adhere to applicable laws, rules and regulations. We work with our clients to ensure GDPR compliance in privacy and data protection. Where required by the project, we partner with the best global providers in cyber security space.

Enhanced Audio Recognition (EAR)

A newly released software feature that enhances voice recognition and improves responsiveness in exceptionally noisy environments. With this improved algorithm the VB is also able to detect when the caller is digressing or providing useful information in respect to the task designed to handle.

Speech Village Advanced & Bespoken Voicebot Solutions. Speech Village Advanced & Bespoken Voicebot Solutions.
Voice factory